• Importance of Communication in IT Service Operations

    Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They generally don’t value the importance of communication and ...

  • How do Standard Changes Create Value?

    As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of times. The probability of these changes failing is ...

  • Criteria for Standard Changes

    Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses. These are merely examples to aid in understanding the ...

  • A Brief Introduction to ITIL Change Management

    Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to IT services when changes are not successful. Change ...

  • Everything You Need to Know about Business Services and Technical Services

    In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we will examine the two concepts, study the relationship and conclude whether ...

Meeting management techniques help you prepare, deliver and follow up after a project meeting. Read these 10 essential skills for managing meetings and build your confidence as a meeting chair. ...