In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes ...
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it comes to management terminologies, it is better to ...
Scrum is yet another buzz word that is doing the rounds in the IT industry. It is a type of Agile project management framework, which provides the ammunition for projects to swerve in any direction it ...
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. In this article, I will explain SIAM with ...
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its implementation. In the third set of the incident ...
