Tuesday, August 21, 2018
Another area of ITIL where people generally get confused. Functions and processes. Functions perform specialized tasks. That is it. This is all that a function does. You go to a salon, and your barber is an expert in cutting hair. He is a function as he is performing a specialized task. Here's the official definition from exam perspective - units of organizations...
SCENARIO: A major release has gone bust, taking down an e-commerce site for sixteen minutes. In this scenario, when a major release tanks, operational and development teams start firefighting almost immediately. Later they roll back the change. When the rollback is complete, a root cause analysis is performed to identify the reason for the release failure. All the post-failure activities are...

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