In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo. Small and medium sized organizations (SMBs) believe that ITIL does not play a significant part in the way support is extended, and designed.
A Dell KACE survey - Current Trends with Service Desk Tools: A Survey...
Many modern soothsayers predicted that ITIL will cease to exist when DevOps pace picks up. Well, DevOps has picked up rapidly in the last couple of years, and there is no talk of ITIL giving way to something else in the dawn of DevOps. In fact, I consult with clients to keep ITIL speeding along with ITIL. So what...
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