• Trick in my Book to Not Stress Out

    I have worked with a number of people who stress out, either with the pressure from their bosses or the workload. They resort to binge eating and other extraneous habits that does more ill than good ...

  • The Secret about Developing ITIL Processes

    I have been in the ITIL field for over twelve years, and most of my service management life, I have been involved in either improvement or development of processes. I developed my first process eight years ...

  • Sleep Hacks for IT Professionals [INFOGRAPHIC]

    Sleep is the source of success for IT professionals. It provides the necessary ammo to generate ideas and analyze information effectively and efficiently. The infographic provides sleep hacks for IT professionals. ...

  • Most Common Passwords in 2015

    People don't learn. Their passwords are as common as an old shoe. Here's the list of the most common passwords from 2015, and it is no different from the previous years. ...

  • Role of an IT Change Manager – Resources for Interviews / Switching Roles

    Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact of ...