ITIL V3 comes compartmentalized as five phases, each phase is a book, 5 books in total. Service strategy is the first phase of ITIL V3. It deals with the business end of service management – strategizing which service to offer to customers and opting for services depends on the market space, the ROI and the [...]
This is ITIL 101. ITIL starts, lives, breathes, swims and eats service for breakfast, lunch and dinner. Service is everything in ITIL. For somebody getting into ITIL, understanding service is critical to make any further progress. If you don’t get the understanding of a service right, your ride through ITIL will get murkier by the [...]
I am probably certain a future headline will read something like this – men are the reason for growing population. I will not be surprised when I read such a piece as there are several similar stories that are breaking out recently. The latest is on the biggest social community host – Facebook. The crime [...]
Dale Carnegie in his book – How to Win Friends and Influence People said people like to feel important. Fifty five years after his death, IT companies in India are indeed becoming believers. Some common designations in company hierarchies include project manager, team lead, software developer and so on. This according to me satisfies the [...]
Apple made history by launching a new iPhone in its fall music event, which is totally unheard of off late. Generally iPhones are released in their Worldwide Developer Conference (WWDC) which is held in June. The new phone is not the iPhone 5 with a much larger screen and super dyno-mechanisms. Instead, Apple have extended iPhone [...]
One of the key processes in ITIL V3 is IT Information Security. This process is a part of Service Design phase. A technique used in countering basic hacks is the repressive/repression technique. When a certain action is performed incorrectly multiple times, the system supporting the action represses it, thereby preventing potential hack. I know whatever [...]
Most companies follow the pyramid structure, where lower paid resources are hired in huge numbers forming the base of the pyramid, and further up the pyramid, people who are paid better make the cut. This is logical and practical given that people who actually do the job are in the lower rung, and are not [...]
Tata Consultancy Services (TCS), one of India’s leading IT companies has won a contract with Deutsche Bank’s capital markets business unit to provide software solutions to the global corporation. The service provider will setup a service desk for application management and manage application services with ITIL framework. TCS will cater to seven DB global locations [...]
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