• Now You Can Send Articles to Kindle on iPhone

    Good news! If you are a Kindle user, you will be happy to note that you can read your favorite articles on Kindle. Apple has finally opened the gateway on iOS for sharing articles, pictures and other ...

  • Difference between Continuous and Continual

    In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL is ...

  • Results of CMDB Survey 2017

    In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the level of implementation has thrown some interesting numbers. Around 100 IT ...

  • What is Service Integration and Management (SIAM)?

    Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for example networks outsourced to Supplier A, infrastructure and ...

  • Top 10 Skills that every Change Manager must Possess

    Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting ...