By Abhinav Kaiser
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Mar 7th, 2014
Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic princip...
By Abhinav Kaiser
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Mar 5th, 2014
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running â whether it is going the way it was intend...
By Abhinav Kaiser
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Mar 4th, 2014
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By Abhinav Kaiser
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Mar 2nd, 2014
Even if your classroom experience is disappointing, you can still go on to pass your PMI exam. Felix Rodgers, PMI-ACP, is one successful candidate who ...
By Abhinav Kaiser
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Feb 28th, 2014
One of the most used fonts in the world Helvetica, especially in the US has been orphaned by the death of Mike Parker who is considered as the Godfathe...
By Abhinav Kaiser
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Feb 27th, 2014
In my previous post, I explained service is general as something that creates value for the customer. I explained it with the help of a lawn mowing ser...
By Abhinav Kaiser
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Feb 26th, 2014
Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT services evol...
By Abhinav Kaiser
1 Comment
Feb 12th, 2014
Creating value is service. You can create value by doing something useful for – say customer. An example is a lawn mowing service. If you are mow...
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