By Abhinav Kaiser
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Apr 18th, 2014
In IT, being reactive and acting proactively are perhaps the most common words thrown in emails and meetings, especially when they are used in the cont...
By Abhinav Kaiser
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Apr 15th, 2014
Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles....
By Abhinav Kaiser
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Apr 14th, 2014
Balancing cost and quality is a puzzle that no organization has been able to rule over. The intended trend is to reduce the cost and increase the quali...
By Abhinav Kaiser
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Apr 4th, 2014
The Project Management Institute (PMI®) has developed a set of criteria and credentials for recognizing project management professionals who use Agile...
By Abhinav Kaiser
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Apr 3rd, 2014
Question You are managing a PLC design project. If you deliver on time, your company will make a large profit. Any delay will significantly impact the ...
By Abhinav Kaiser
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Mar 26th, 2014
Tata Consultancy Services (TCS) has received an accolade from Brand Finance, the world’s leading brand valuation firm as the fastest growing IT S...
By Abhinav Kaiser
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Mar 25th, 2014
In the game of balancing weights and counter weights in ITIL, let us look at the balance between stability and responsiveness. The design of IT service...
By Abhinav Kaiser
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Mar 18th, 2014
Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that the t...