Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in the form of incident management process development and ...
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document. This ...
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge the asset database (ADB) and the configuration management ...
I was in China recently, and I thought I could live like the Chinese, feeding on Baidu and We Chat. But, I couldn’t have been more wrong. I started to miss everything that I held dear ...
Good news! If you are a Kindle user, you will be happy to note that you can read your favorite articles on Kindle. Apple has finally opened the gateway on iOS for sharing articles, pictures and other ...
