Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7 days a week. The organization which we are using in our example has offices spread worldwide and the Follow the Sun support model works wonderfully well for it. We can [...]
I am not big on the number of days I spend on this planet nor superstitious about the numbers in the age column. But, I feel it today, having completed three decades makes me feel older than I am. It feels like I wasn’t ready yet to turn uncle. Yes, I turned thirty today and [...]
Last week’s volcano in Iceland was supposed to be one amongst several, and it was in a place that is of least significance, at least from the business side of things, and yet transportation between the East and the West was is widely affected. This is true globalization. There is a big lesson that all [...]
Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are vying for is the ITIL certification. The concepts are simple, but experience teaches much more. More than the certification, you [...]
The PMP exam is a computer based exam with 200 multiple choice questions. This means that each question has exactly one correct answer. The exam will give you exactly four hours to answer these questions. If you prepared well, this should be a breeze. Most find four hours to be more than sufficient for the exam. [...]
The Project Management Institute (PMI)® offers 5 credentials in project management. Are you confused about which is the right one for you? Well, then here I am to help you find an answer. PMI has a global presence with members in over 170 countries. It is the largest association dedicated to project management in the [...]
It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2 certification. The decision was on the expected lines, but the end didn’t seem so near to professionals like me who endorsed the simplicity of the older model. OGC conducted a [...]
Although I knew about the Thesis theme for WordPress for a while, I never really got down to the bottom of it. I was working on Go! Zines yesterday and Thesis wordpress theme was employed, as I felt it is the best fit under the circumstances. I trialled a few article directory websites but none [...]
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