The core books of ITIL are getting updated, and the updated publications will be released on the 29th of July, 2011. There is plenty of rumor in the air that the updates – christened ITIL 2011 is a new version, and ITIL v3 is dead.
The rumors are false, there is no new version of ITIL in the offing. Publications changing with corrections and suggestions is run of the mill, and amateurs generally mistake it for the changing times.
What is changing?
– Errors and inconsistencies
– Updates from a clarity, consistency, correctness and completeness perspective
– Implement suggestions recommended by the training folks
– Throw much more light on Service Strategy to bring in further clarity on the phase
At the end of the day, maintenance of ITIL knowledge is a service to the ITIL community. And, Continuous Service Improvement is a phase that is always active. The changes recommended, and the errors identified have to be taken into picture to ensure that the knowledge that is presented is of the highest quality, and incrementally valuable than its predecessor.
One of the suggestions put forth was the addition of pro-active Problem Management in the Service Operations phase. Although the concept, and the activities related to it always existed, it never got inducted into ITIL formally. Addition of it strengthens ITIL, especially with respect to Continuous Service Improvement.
Let me know what you think about the positive changes that are included in the updated publications.