Role of an Incident Manager in ITIL [VIDEO]

Role of an Incident Manager in ITIL [VIDEO]

- in ITSM and ITIL

Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles.

Follow ITIL and More Facebook Page

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus


  1. really its great video on Incident Management, thanks for uploading
  2. really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav

Leave a Reply

Your email address will not be published. Required fields are marked *

You may also like

Now You Can Send Articles to Kindle on iPhone

Good news! If you are a Kindle user,