Abhinav Kaiser

Abhinav Kaiser is an author and a management consultant. He has authored Reinventing ITIL in the Age of DevOps, Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.


  1. really its great video on Incident Management, thanks for uploading

  2. really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav

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