Role of an Incident Manager in ITIL [VIDEO]

Role of an Incident Manager in ITIL [VIDEO]

- in ITSM and ITIL

Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles.

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus


  1. really its great video on Incident Management, thanks for uploading
  2. really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav

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