2014-04-15 Abhinav Kaiser HomeITSM and ITIL Role of an Incident Manager in ITIL [VIDEO] Role of an Incident Manager in ITIL [VIDEO] By Abhinav Kaiser - April 15, 2014 - in ITSM and ITIL 3052 2 Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles. 2 Comments varun April 16, 2014 at 12:41 PM really its great video on Incident Management, thanks for uploading impactian06 April 16, 2014 at 1:18 PM really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav Leave a Reply Cancel Reply Your email address will not be published. Required fields are marked * Prove that you are a human! Notify me of follow-up comments by email. Notify me of new posts by email.