ITSM and ITIL

Role of an Incident Manager in ITIL [VIDEO]

Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles.

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4 comments

varun April 16, 2014 at 12:41 PM

really its great video on Incident Management, thanks for uploading

Reply
impactian06 April 16, 2014 at 1:18 PM

really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav

Reply
Key ITIL Roles – Abhinav PMP December 10, 2018 at 9:05 PM

[…] Video: Role of an Incident Manager […]

Reply
How is ITIL Important to Individuals – Abhinav PMP December 11, 2018 at 2:36 PM

[…] of roles that are responsible for smooth functioning of the processes. Some of the roles include incident manager, problem manager, change manager and release […]

Reply

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