I get swarmed with questions on how many processes exist in ITIL in total and which processes lie in which lifecycle phase. To be honest, I miss and mix up a few processes in between. I kept a cheat sheet that I use for quick reference. I believe in trusting in note keeping rather than my memory in things that come in lists.
Here are all the processes and functions that exist in ITIL V3 2011 version.
Strategy management for IT Services
Service Portfolio management
Business relationship management
Service level management
Information security management
Service catalog management
IT service continuity management
Release and deployment management
Transition planning and support
Service validation and testing
Service asset and configuration management
Request fulfillment management
Continual Service Improvement
7 Step Improvement Process
– IT Operations control
– Facility management
Every time I look at this list, I begin to wonder if I have left out some processes in the list. I have checked and I don’t believe so. If I have, do comment.