ITIL 2011 Changes (Compared to ITIL V3)

ITIL 2011 Changes (Compared to ITIL V3)

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ITIL 2011 contains 5 phases – service strategy, service design, service transition, service support and continual service improvement. Twenty five processes make the new ITIL 2011 across the five phases. Below are the changes that are effected in ITIL 2011 from ITIL V3 which came out in 2007.

The changes are not major, but it is worth taking note of to be fully prepared for consultation queries and interviews.

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Over the next few days, I will be discussing the changes in detail.

Process name ITIL Phase Modification in ITIL 2011
Access Management Operation
Availability Management Design
Business Relationship Management Strategy A new process that will act as a precursor to service level management has been added.
Capacity Management Design
Change Evaluation Transition In V3, it was known as Evaluation only.
Change Management Transition Build and Test taken out.
Demand Management Strategy New activities are added.
Design Coordination Design An over arching process for design phase is introduced.
Event Management Operation Slight modification in workflow.
Financial Management for IT Services Strategy New activities are added.
Incident Management Operation
IT Service Continuity Management Design
Knowledge Management Transition
Problem Management Operation
Release and Deployment Management Transition Build and Test added here along with some minor modifications.
Request Fulfillment Operation Slight modification in workflow.
Service Asset and Configuration Management Transition
Service Catalog Management Design
Service Level Management Design Slight modification in workflow.
Service Portfolio Management Strategy New activities are added.
Service Validation and Testing Transition
Seven-Step Improvement CSI Slight modification in workflow.
Strategy Management for IT Services Strategy An overarching process for strategy phase is introduced.
Supplier Management Design
Transition Planning and Support Transition

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

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