ITIL Snippet : 7 Rs of Change Management

Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes. It’s called as the 7 Rs of Change Management in ITIL terminology.

  • Who raised the change?
  • What is the reason for the change?
  • What is the return required?
  • What are the risks?
  • What resources do we need?
  • Who is responsible for implementing?
  • What is the relationship between changes?

Although the questions sound reasonably comprehensive, let me warn you that your organization might be looking it from a different angle for scrutiny. Be aware of what your process requires you to do, and use this as a guide to come up with further questions.

Abhinav Kaiser

Abhinav Kaiser is an author and a management consultant. He has authored Reinventing ITIL in the Age of DevOps, Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.


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