ITSM and ITIL

ITIL Snippet : 7 Rs of Change Management

Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes. It’s called as the 7 Rs of Change Management in ITIL terminology.

  • Who raised the change?
  • What is the reason for the change?
  • What is the return required?
  • What are the risks?
  • What resources do we need?
  • Who is responsible for implementing?
  • What is the relationship between changes?

Although the questions sound reasonably comprehensive, let me warn you that your organization might be looking it from a different angle for scrutiny. Be aware of what your process requires you to do, and use this as a guide to come up with further questions.

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2 comments

Four Essential Qualities of an ITIL Change Manager – Abhinav PMP December 10, 2018 at 9:53 PM

[…] Change management is in the service transition phase in ITIL and not under service operations. But, let me break it to you, it is an operational role at the end of the day. Changes keep flowing, one after another, with end not in sight. The activities you perform as a change manager get repetitive and mundane in nature. Fatigue sets in eventually. The best people to handle these repetitive activities are those who are more operational in nature. Like those who work on infrastructure, networking and application maintenance and housekeeping. You want your change manager to be molded from the same metal. […]

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ITIL Foundation: Prominent ITIL Roles – Abhinav PMP December 11, 2018 at 10:47 AM

[…] owner examples could be change management process owner and incident management process owner. In short, the incident management process owner is the […]

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