Search Results for: productivity

DevOps ITSM and ITIL

How does DevOps Transform ITIL Configuration Management?

Abhinav Kaiser
The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management...
ITSM and ITIL

Continual Service Improvement: Is the 7-Step Improvement Process Practical?

Abhinav Kaiser
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...