Tuesday, September 25, 2018
In my previous post, I explained service is general as something that creates value for the customer. I explained it with the help of a lawn mowing service where the customer benefits out of the service that you are offering. Focusing the same concept towards ITIL, where we specifically deal with IT services, the principle behind an IT service is...
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL is continual and the one with DevOps is continuous. Are these words the same? Can they be interchanged? Well, the answer is no, and...

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In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only brings the business and IT on the same page but...

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