Archives by: Abhinav Kaiser

Abhinav Kaiser

396 Posts 15 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

ITSM and ITIL
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in ...
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ITSM and ITIL
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed ...
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ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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Geek
I was in China recently, and I thought I could live like the Chinese, feeding on Baidu and We Chat. But, I couldn’t have been more wrong. I ...
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Geek
Good news! If you are a Kindle user, you will be happy to note that you can read your favorite articles on Kindle. Apple has finally opened the ...
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Communication DevOps ITSM and ITIL
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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ITSM and ITIL
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the level of implementation ...
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What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for ...
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visitor analysis