Archives by: Abhinav Kaiser

Abhinav Kaiser

394 Posts 12 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

ITSM and ITIL
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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Geek
I was in China recently, and I thought I could live like the Chinese, feeding on Baidu and We Chat. But, I couldn’t have been more wrong. I ...
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Geek
Good news! If you are a Kindle user, you will be happy to note that you can read your favorite articles on Kindle. Apple has finally opened the ...
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Communication DevOps ITSM and ITIL
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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ITSM and ITIL
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the level of implementation ...
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What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for ...
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ITSM and ITIL
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the ...
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DevOps
SCENARIO: A major release has gone bust, taking down an e-commerce site for sixteen minutes. In this scenario, when a major release tanks, operational and development teams start ...
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visitor analysis