Archives by: Abhinav Kaiser

Abhinav Kaiser

404 Posts 16 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

ITSM and ITIL
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist ...
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ITSM and ITIL
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it ...
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Agile
Scrum is yet another buzz word that is doing the rounds in the IT industry. It is a type of Agile project management framework, which provides the ammunition ...
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ITSM and ITIL
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. ...
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ITSM and ITIL
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its ...
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News
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often, most organizations confuse ...
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Jobs - Offices
Working from home is a topic of discussion that peeks the interest of most IT professionals. Most of them love to work from home, yet, only a few ...
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