Archives by: Abhinav Kaiser

Abhinav Kaiser

391 Posts 12 comments

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

Abhinav Kaiser Posts

Communication DevOps ITSM and ITIL
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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ITSM and ITIL
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the level of implementation ...
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What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between multiple suppliers, for ...
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ITSM and ITIL
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the ...
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DevOps
SCENARIO: A major release has gone bust, taking down an e-commerce site for sixteen minutes. In this scenario, when a major release tanks, operational and development teams start ...
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ITSM and ITIL
I have included several exercises throughout my book Become ITIL Foundation Certified in 7 Days. However, the answers to these exercises are not in the book, but are ...
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ITSM and ITIL
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy ...
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DevOps ITSM and ITIL
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage ...
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