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Difference between Continuous and Continual

In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL is continual and the one with DevOps is continuous. Are these words the same? Can

Importance of Communication in IT Service Operations

Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations - communication. They generally don't value the importance of communication and end up paying for it through escalations, penalties and negative customer ratings. Why is communication