Tuesday, August 21, 2018
Software License Management is a critical process for the functioning of any organization, be it or IT or non IT. All organizations purchase software licenses, and the penalty to be paid by exceeding the procured...
ITIL proposes CAB should be the first touchpoint for the change management team. Some management consultants believe that CAB should perhaps come at the end, post the test results are available. Abhinav Kaiser stands by the ITIL framework in this regard and reasons out the positives with having CAB at the beginning.
I get swarmed with questions on how many processes exist in ITIL in total and which processes lie in which lifecycle phase. To be honest, I miss and mix up a few processes in between....
ITIL framework is formulated for planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss about the segregation that is employed with its customers. According to ITIL, there...
In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only brings the business and IT on the same page but...
As most of you are aware, I work as a management consultant. My job involves defining processes and I use Microsoft Visio for creating swimlanes, architectural diagrams and flowcharts. It is the tool of my...
I believe that if you get the service desk structure and implementation right, half your job is done. Service desk is the most important unit of any organization, and they make or break your business....
Deming cycle is popularly known as the PDCA cycle, and the acronym stands for Plan-Do-Check-Act. It is an iterative cycle which guarantees improvements for the activity it has been applied to. Dr. William Edwards Deming is...