Thursday, October 18, 2018
The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation Certified in 7 Days. The book has given me immense...
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document....
Even though IT budgets are on the rebound, most organizations are still under pressure to further reduce operational costs. You may have already taken steps to consolidate and rationalize your IT assets, but chances...
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact...
Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage between ITIL and DevOps? Can it survive?...
Axelos, born out of amalgamation of Capita and UK Project Office last year sponsored a survey to find out where ITIL stands and how it is being viewed. They surveyed 380 IT professionals who used ITIL in...
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the whole service management and started working its way from the...
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to IT services when changes are not successful. Change...

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