In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request.
Often, most organizations confuse (some on purpose) incidents with service requests, and both are handled with the same rigor. This keeps things simple, but in hindsight, it
India boasts of the biggest IT crowd. However, news such as companies distancing from a popular messaging tool such as Whatsapp is disheartening.
Companies such as Adidas, Amway, RPG, Hero Group and Jubilant Foodworks are asking their employees to stop using Whatsapp for anything to do with the office, including something
LInkedIn has been sued over reminder emails that it sends out to users who fail to accept invites the first time. This is one way you can get rich!
As the world looks to provide cheaper services to its customers at the cost of its employees, Sweden has moved away from the paradigm by implementing six hour workday.
Yes, you did read it right. The Scandinavian country has a sole purpose, and that is to ensure that people spend more
HP blundered when it put some of its employees on pink slip notice and later denied ever doing it.
Google, which turns 17 in a couple of days has made some significant changes to its logo.
As the company turns older, the logo seems to head towards youth-ish design. The logo is colorful and looks like it has been picked right out of the comic sans font which was the
A Chinese service company allowed their employees to wear a mask to prevent them from putting on false expressions. This day is called No-Face day.
World's biggest e-retailer is all set to enter the overcrowded travel market. The company is in talks with a number of hotels across the US for a tie-up and work out contracts for commissions on booking.
Although the travel market is buzzing with players, there is still room for newcomers to