Incident Management Lifecycle – Incident vs Request
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often,...
Search Results for: productivity
Continual Service Improvement: Is the 7-Step Improvement Process Practical?
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...
Sweden, the Best Country to Work In, at 6 Hours Per Day Workday
As the world looks to provide cheaper services to its customers at the cost of its employees, Sweden has moved away from the paradigm by...
[INFOGRAPHIC] Do We have to Work 8 Hours a Day?
It is standard these days that people who work for a salary work for eight hours a day excluding the breaks. Project costing and resourcing...
Breathing Series : Consequences of Bad Breathing Part 2
Bad breathing leads to a number of consequences that prevents us from having a healthy lifestyle and a comfortable future....
Which ITIL Process to Implement First?
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...
Real Life Example : Employees Win Back their Beloved People Manager
This is a touching story and a booster dose for all the people managers and wanna-be people managers. The story in short goes something like...
PMP Exam Sample Question
Question A content writing firm established a productivity figure of 10 pages/hour. This figure was identified by a benchmarking firm specializing in the test engineering...