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Top 10 Skills that every Change Manager must Possess

Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the process definition and implementation. These stages of architecting the process are taken care by the process owner. However, it is the accountability

What is DevOps? Here is DevOps 101!

DevOps is a combination of two words – development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is a whole lot more to it than meets the eye!
DevOps is just not a nomenclature to refer to the development and the operations in a single vein. It is a change in organizational culture, transformation of processes, and leveraging on technology to speed up software development.

What can Trigger Continual Service Improvement?

Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But how does it get started? What triggers it? This is an important question you must ask when you architect the CSI process. If

How do Standard Changes Create Value?

As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented a number of times. The probability of these changes failing is very low, and even if it fails, the probability of it causing a considerable

Criteria for Standard Changes

Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses. These are merely examples to aid in understanding the standard changes, and every type of organization assesses risks differently. For a charity organization, most minor

A Brief Introduction to ITIL Change Management

Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce the risks to IT services when changes are not successful. Change management is like a watchdog for all the proposed changes. It ensures that all the proposed