Top 10 Skills that every Change Manager must Possess
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in...
Tag : Change Manager
What is a Change Advisory Board (CAB)?
ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the...
Role of an IT Change Manager – Resources for Interviews / Switching Roles
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part...
Four Essential Qualities of an ITIL Change Manager
If you are hiring an ITIL change manager, the article provides the essential qualities of a perfect change manager....
Talking Point: When should you have CAB in ITIL Change Management Process
ITIL proposes CAB should be the first touchpoint for the change management team. Some management consultants believe that CAB should perhaps come at the end,...
ITIL Foundation: Prominent ITIL Roles
Primarily, as per the ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles...
Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...