Role of an IT Change Manager – Resources for Interviews / Switching Roles

Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part of ITIL’s Service Transition publication, but it is the fact of IT life, that most… Continue Reading


Talking Point: When should you have CAB in ITIL Change Management Process

ITIL proposes CAB should be the first touchpoint for the change management team. Some management consultants believe that CAB should perhaps come at the end, post the test results are available. Abhinav Kaiser stands by the ITIL framework in this regard and reasons out the positives with having CAB at the beginning. Continue Reading


ITIL Foundation: Prominent ITIL Roles

Primarily, as per the ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles that I am going to discuss today. Here are the roles that are key to… Continue Reading


Key ITIL Roles

ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly within the service provider organization. A number of offshoots of these roles are mentioned throughout… Continue Reading