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What can Trigger Continual Service Improvement?

Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But how does it get started? What triggers it? This is an important question you must ask when you architect the CSI process. If

Types of Audits : Compliance and Adequacy Audits

An organization can feel the pulse of its processes and activities performed through audits. Even organizations that are not-so-mature rely on audits to get a feel for where things stand. I will write an elaborate article on audits sometime later this year, but for now, I want to discuss briefly the

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