Incident management

Incident management

ITSM and ITIL
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in ...
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ITSM and ITIL
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed ...
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ITSM and ITIL
Automation is the path forward in the work space. People are expensive, and often unreliable. But, there are a number of activities, which involves wisdom, circumspection and thought-flow ...
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ITSM and ITIL
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation. ...
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ITSM and ITIL
A major part of incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident is notified, the service ...
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ITSM and ITIL
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to function. If you ...
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ITSM and ITIL
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk of implementing ...
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ITSM and ITIL
Key Performance Indicators, popularly abbreviated as KPI is a key component to measure success in all fields. Simply put, they define the measure and the trends that make or break ...
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visitor analysis