0

ITIL Foundation: Prominent ITIL Roles

Primarily, as per ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles that I am going to discuss today. Here are the roles that are key to ITIL… Continue Reading

0

Key ITIL Roles

ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly within the service provider organization. A number of offshoots of these roles are mentioned throughout… Continue Reading

0

TEMPLATE : Major Incident Notification / Announcement

A major part of incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident is notified, the service desk needs to notify the support teams. If the organization has scope… Continue Reading