Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage between ITIL and DevOps? Can it survive? Read on to find out my thoughts! ITIL is a mature service management framework.
I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering value to customers by facilitating outcomes that customers want to achieve, without the ownership of specific costs and risks. I have explained ITIL service earlier on Abhinav