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ITIL : Internal IT View vs External Business View

Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that the two ends of the spectrum are placed on a balance. Internal IT view is management of systems and components by the IT organization. Some examples

Achieving Balances in ITIL Service Operations

Service operations is believed to maintain status quo of IT services - to keep it running as per the design. While this is true, IT services evolve through technological changes and the changing requirements of the customer and the IT environment setup. While maintaining and running existing IT services along