ITSM and ITILITIL : Internal IT View vs External Business ViewAbhinav KaiserMarch 18, 2014December 10, 2018 by Abhinav KaiserMarch 18, 2014December 10, 201804412 Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that...
NewsAchieving Balances in ITIL Service OperationsAbhinav KaiserFebruary 26, 2014December 14, 2018 by Abhinav KaiserFebruary 26, 2014December 14, 201801918 Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...