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ITIL Foundation: Prominent ITIL Roles

Primarily, as per ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles that I am going to discuss today. Here are the roles that are key to ITIL… Continue Reading

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ITIL Foundation: Difference between ITIL Functions and Processes

ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified. Functions are like the specialized teams you have in organizations. To give… Continue Reading

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ITIL Foundation : Types of Service Providers

ITIL framework recognizes three types of service providers for providing services to customers of IT services. They are broadly classified as below: Internal Service Provider Shared Service Provider External Service Provider   Internal Service Provider In organizations, you typically have… Continue Reading