ITIL Foundation

ITIL Foundation

ITSM and ITIL
I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy ...
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ITSM and ITIL
Abhinav Kaiser has finalized a contract to write a book on ITIL Foundation. It will contain plenty of non-IT examples to help readers with the certificate. ...
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ITSM and ITIL
Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn’t it? Today, I am going to ...
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ITSM and ITIL
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the whole service management ...
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ITSM and ITIL
Primarily, as per ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles that I am going ...
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ITSM and ITIL
ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified. ...
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ITSM and ITIL
As per ITIL, IT services are further classified as 1. core service 2. enabling services and 3. enhancing services. ...
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ITSM and ITIL
ITIL framework recognizes three types of service providers for providing services to customers of IT services. They are broadly classified as below: Internal Service Provider Shared Service Provider ...
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visitor analysis