Why are DevOps and ITIL not on Opposing Sides
Software development organizations that have implemented ITIL or one of its variants often ask me how the framework will be phased out as we start...
Tag : ITIL Processes
Role of Design in ITIL Process Development and Implementation
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify...
ITIL Foundation: Characteristics of ITIL Processes
Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn’t it? Today, I...
ITIL Foundation: Introduction to ITIL Processes
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the...
ITIL Foundation: Difference between ITIL Functions and Processes
ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become...
Which ITIL Process to Implement First?
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...