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Why are DevOps and ITIL not on Opposing Sides

Software development organizations that have implemented ITIL or one of its variants often ask me how the framework will be phased out as we start implementing DevOps processes. A few organizations have started taking steps to do away with ITIL framework without due diligence from a DevOps perspective. In the case

Role of Design in ITIL Process Development and Implementation

Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document. This is good, but there is a major chunk that is still missing. The design.

ITIL Foundation: Characteristics of ITIL Processes

Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn't it? Today, I am going to divulge the characteristics of what makes a process complete and objective based. Remember that the following characteristics are common across all ITIL processes. Popularly in

ITIL Foundation: Introduction to ITIL Processes

ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the whole service management and started working its way from the services point of view. However, the process of a definition and what it stood for

ITIL Foundation: Difference between ITIL Functions and Processes

ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified. Functions are like the specialized teams you have in organizations. To give a few examples: Java team Network team Unix team Database team These

Which ITIL Process to Implement First?

Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk about implementing ITIL. It's a good question no doubt as the ITIL processes raises plenty of questions that are on the similar lines - Did the

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