1

Role of Design in ITIL Process Development and Implementation

Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document. This is good, but there… Continue Reading

2

ITIL Foundation: Difference between ITIL Functions and Processes

ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified. Functions are like the specialized teams you have in organizations. To give… Continue Reading

0

Which ITIL Process to Implement First?

Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk about implementing ITIL. It’s a good question no doubt as the ITIL processes raises… Continue Reading