ITIL Processes

ITIL Processes

ITSM and ITIL
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed ...
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ITSM and ITIL
Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn’t it? Today, I am going to ...
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ITSM and ITIL
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the whole service management ...
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ITSM and ITIL
ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become ITIL foundation certified. ...
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ITSM and ITIL
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I talk of implementing ...
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visitor analysis