Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can maintain products and IT infrastructure. One badge that people are vying for is the ITIL certification. The concepts are simple, but experience teaches much more. More than the certification, you [...]

It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2 certification. The decision was on the expected lines, but the end didn’t seem so near to professionals like me who endorsed the simplicity of the older model. OGC conducted a [...]