Key Performance Indicators, popularly abbreviated as KPI is a key component to measure success in all fields. Simply put, they define the measure and the trends that make or break the output of a process or a project.
As the name states, they are performance indicators, they indicate whether the performance is on
Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that the two ends of the spectrum are placed on a balance.
Internal IT view is management of systems and components by the IT organization. Some examples
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the way it was intended or not. For an incident manager too, there are KPIs that reflect on the performance of the incident manager.
The KPIs that
What is the secret or behind the scenes actions that transforms great ideas into world-class products? Innovation and strategy play a definite part until realization, but what takes it through, making it better by the day is the essence of this article.