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ITIL : Cost vs Quality

Balancing cost and quality is a puzzle that no organization has been able to rule over. The intended trend is to reduce the cost and increase the quality. It’s like going to a car showroom and expecting to buy an Audi at a price lesser than that of a Camry.

Brief History on how Quality got Started in Japan

The Japanese have been the pioneers of quality. From the depths of nuclear bombings in the 1940s to where they are today, their success is attributed to quality. They strived hard to build their country on quality rather than on temporary achievements like efficiency, quick wins and selling of natural