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ITIL Foundation : Service and Service Management

I get asked frequently what the difference is between a service and service management as per ITIL. ITIL defines a service as a means of delivering value to customers by facilitating outcomes that customers want to achieve, without the ownership of specific costs and risks. I have explained ITIL service earlier on Abhinav

What is Service?

Creating value is service. You can create value by doing something useful for - say customer. An example is a lawn mowing service. If you are mowing lawn for a customer, he is getting benefited from it. So, you are servicing your customer - by creating value. Typically, service comes into

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