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ITIL Foundation : Types of Service Providers

ITIL framework recognizes three types of service providers for providing services to customers of IT services. They are broadly classified as below: Internal Service Provider Shared Service Provider External Service Provider Internal Service Provider In organizations, you typically have business… Continue Reading

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ITIL Foundation: Four Key Stakeholders in Service Management

If you are working in a service organization, you are aware of the number of stakeholders that you must satisfy on a daily basis. Nowadays, organizations have come up with glorified roles and designations to keep the motivational levels of… Continue Reading