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ITIL Foundation : Types of Service Providers

ITIL framework recognizes three types of service providers for providing services to customers of IT services. They are broadly classified as below: Internal Service Provider Shared Service Provider External Service Provider Internal Service Provider In organizations, you typically have business units or a common lingo being verticals. Every business unit operates more

ITIL Foundation : Types of Customers

ITIL framework is formulated for the planning and delivery of IT services. The consumers of these services are its customers. Today I will discuss the segregation that is employed with its customers. According to ITIL, there are two types of customers: Internal Customers External Customers In my previous post, I explained who