Digital Transformation is about People and NOT Technology
If I ask a hundred people in IT what they are currently working on – 90 would say that it has something to do with...
Tag : Change Management
Is a Change Request Required for Defect Repair?
As you study for the Project Management Professional (PMP)® exam or even during your practice as a PMP® credentials holder, you may end up questioning...
Asset Database (ADB) and Configuration Management Database (CMDB) – Should they be Merged?
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they...
Top 10 Skills that every Change Manager must Possess
Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in...
What is DevOps? Here is DevOps 101!
DevOps is a combination of two words - development and operations. When these two areas of IT are amalgamated, you literally get DevOps. There is...
What can Trigger Continual Service Improvement?
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to...
How do Standard Changes Create Value?
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...
Criteria for Standard Changes
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...