What is Service Integration and Management (SIAM)?
Business models are fast changing. They no longer employ a single IT service provider for all their IT needs. Instead, IT responsibilities are shared between...
Tag : Incident Manager
ITIL Foundation: Prominent ITIL Roles
Primarily, as per the ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles...
Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...
TEMPLATE : Major Incident Notification / Announcement
A major part of the incident apart from diagnosing and resolving incident revolves around the communication activities between various parties. For starters, when an incident...
Role of an Incident Manager in ITIL [VIDEO]
Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles....
KPIs for an Incident Manager
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the...