Tag : Problem Management

ITSM and ITIL

Want to Create Value? Start Automating in ITIL Implementations

Abhinav Kaiser
Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,...
ITSM and ITIL

Which ITIL Process to Implement First?

Abhinav Kaiser
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...