Abhinav PMP

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London
January 19, 2026
Abhinav PMP
ITSM and ITIL

Video: Introduction to Service Management and ITIL (with examples)

by Abhinav Kaiser04025

Author of Become ITIL 4 Foundation Certified in 7 Days, Abhinav Krishna Kaiser offers a new series on ITIL. The first video in the series is an introduction to service management and ITIL. Abhinav explains the concepts of service management and ITIL through real life examples.

Amazon US: https://www.amazon.com/Become-ITIL%C2%AE-Foundation-Certified-Days/dp/148426360X

Amazon UK: https://www.amazon.co.uk/Become-ITIL%C2%AE-Foundation-Certified-Days/dp/148426360X

Amazon India: https://www.amazon.in/Become-ITIL%C2%AE-Foundation-Certified-Days/dp/148426360X

Abhinav Kaiser is an author and a management consultant. He has authored several books including Become ITIL 4 Foundation Certified in 7 Days and Reinventing ITIL in the Age of DevOps. He vlogs on Youtube on channel Digital Swaha. He works as an agile/devops coach in one of the top consulting firms. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks.

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