Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles.
Role of an Incident Manager in ITIL [VIDEO]
Here is a video detailing the role of an incident manager and his responsibilities in an organization driven by ITIL principles.
4 comments
really its great video on Incident Management, thanks for uploading
really a good session on IM with great example of Applications, recently i was asked in the interview the same thing but on network outage, i couldnt able to answer it properly,but after listening to this video my confident levels became more high and i thanks a ton to you for uploading this ..thanks very much Abhinav
[…] Video: Role of an Incident Manager […]
[…] of roles that are responsible for smooth functioning of the processes. Some of the roles include incident manager, problem manager, change manager and release […]