ITSM and ITIL

Criteria for Standard Changes

Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of IP addresses.

These are merely examples to aid in understanding the standard changes, and every type of organization assesses risks differently.

For a charity organization, most minor changes may end being standard changes, but for an airline industry, it may not be the case.

Here are a set of criteria put forth to categorize standard changes:

  • Low risk

  • Low impact

  • Repeatable

  • Routine

  • Well documented work instructions

  • Easy to implement and back-out

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