Everything You Need to Know about Digital Transformation! Really?
Remember the graphic of an elephant with DevOps written all over it. Any part of it that you address, that could be referred to as...
Tag : ITIL
List of ITIL 4 Practices
In the latest version of ITIL, there are no longer processes and functions. It has been replaced by practices. The difference between processes and practices...
ITIL V4 is Coming
For more than a year, the news coming in thick and fast was a new version of ITIL, numbered V4 is on its way. After...
Difference between Assets and Configuration Items – Post 2 of 2
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the...
Difference between Assets and Configuration Items – Post 1 of 2
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss,...
Perspectives: Services Integration and Management (SIAM)
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot...
Incident Management Lifecycle – Incident Logging
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go...
Incident Management Lifecycle – Incident vs Request
In the second set in the incident management lifecycle series, we look at the very basic distinction that distinguishes incident from a service request. Often,...