ITIL : Reactive vs Proactive
In IT, being reactive and acting proactively are perhaps the most common words thrown in emails and meetings, especially when they are used in the...
Tag : ITIL Achieving Balance
ITIL : Cost vs Quality
Balancing cost and quality is a puzzle that no organization has been able to rule over. The intended trend is to reduce the cost and...
ITIL : Stability vs Responsiveness
In the game of balancing weights and counterweights in ITIL, let us look at the balance between stability and responsiveness. The design of IT services...
ITIL : Internal IT View vs External Business View
Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that...
Achieving Balances in ITIL Service Operations
Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...