Finalized Book Contract on ITIL Foundation
Abhinav Kaiser has finalized a contract to write a book on ITIL Foundation. It will contain plenty of non-IT examples to help readers with the...
Tag : ITIL v3
[ITIL] Change Management as a Service
Change Management is a governance process in ITIL. In this article, Abhinav Kaiser explores how it can be transformed into a service that can add...
Four Essential Qualities of an ITIL Change Manager
If you are hiring an ITIL change manager, the article provides the essential qualities of a perfect change manager....
Talking Point: What are the Examples of Standard Changes?
A true consultant creates value in every activity he defines, identifies a reason for doing what is supposed to be done and sets in motion...
ITIL Foundation: Characteristics of ITIL Processes
Last week, I took you on a journey into the world of ITIL processes. It is exciting to play with processes, isn’t it? Today, I...
ITIL Foundation: Introduction to ITIL Processes
ITIL started out being process centric when it was conceived, and up until 2007 when version 3 was introduced. And then, ITIL V3 flipped the...
ITIL Foundation: Prominent ITIL Roles
Primarily, as per the ITIL service management framework, there are four key roles. Other roles that are identified in ITIL are derivatives of the roles...
ITIL Foundation: Difference between ITIL Functions and Processes
ITIL is layered on the concept of processes and functions. You need to understand the concept, similarities and the differences between the two to become...