ITIL : Internal IT View vs External Business View
Let’s look at the first type of balance to be achieved in service operations. Internal IT view against External business view. You can see that...
Category : ITSM and ITIL
Incident Priority in ITIL Explained with Examples
Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic principles are in...
KPIs for an Incident Manager
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the...
ITIL Service Explained
In my previous post, I explained service is general as something that creates value for the customer. I explained it with the help of a...
What is Service?
Creating value is service. You can create value by doing something useful for – say customer. An example is a lawn mowing service. If you...
Software Asset Management in India
Software Asset Management (SAM) in India is not carried out in the same vigor as it is done in the Western world. Many organizations do...
Importance of Maintaining Training Attendance Sheets in IT Organizations
Training is perhaps the most sought after amenity for employees working in IT organizations. Apart from the financial compensation, employees look to better their skills,...