ITIL 2011 on 29-Jul-2011
The core books of ITIL are getting updated, and the updated publications will be released on the 29th of July, 2011. There is plenty of...
Category : ITSM and ITIL
Free ITIL Resources on the Web
The advent of web is the gateway to obtain free content. Many writers feel that information that is basic in nature need not be purchased...
Survey : SMBs don’t Believe ITIL is Beneficial in Support
In the age of support and maintenance, I am surprised that ignorance plays a big part in efficiently ignoring the laws that bind status quo....
Detailed History of ITIL
I am working on an article for a client, and the article revolves around the basics of ITIL. I am planning on adding a section...
How I Prepared for ITIL v3 Foundation Exam
I am considered a veteran in IT service management and ITIL in the organization I work, and in the professional circles that I am a...
“Follow the Sun” Service Desk Model
Follow the Sun is a support model which works best for service desks that work around the clock, i.e 24 hours a day and 7...
How to Get ITIL Certified
Today’s world runs on maintenance. Most of the development that is needed is done, and now the onus is very much on professionals who can...
ITIL V2 to be Withdrawn Starting from June 2010
It’s been three years since ITIL v3 came out, and the Office of Government Commerce (OGC) has decided to withdraw the extremely popular ITIL v2...