Key ITIL Roles
ITIL broadly segregated the process-related and functional responsibilities to four distinct roles. Process Owner Process Manager Service Owner Process Practitioner The defined roles are mainly...
Tag : Change Management
Few KPIs for Configuration Management for Process Interfaces
I am a big fan of the configuration management process. I believe that it is the process that sets the foundation for other processes to...
ITIL Snippet : 7 Rs of Change Management
Here is a handy guide to approve changes. The change approver – from the technical or management side can consider the following questions before approving the changes....
Which ITIL Process to Implement First?
Which ITIL process should I implement first? There are close to thirty ITIL processes. This is a common question that I get posed whenever I...