Incident Priority in ITIL Explained with Examples
Tagging incidents with the right priority has been a questionable topic across organizations that are practicing ITIL. No matter what the basic principles are in...
Tag : ITIL
KPIs for an Incident Manager
A key performance indicator (KPI) for a process is an indicator that tells you how the process is running – whether it is going the...
ITIL Service Explained
In my previous post, I explained service is general as something that creates value for the customer. I explained it with the help of a...
Achieving Balances in ITIL Service Operations
Service operations is believed to maintain status quo of IT services – to keep it running as per the design. While this is true, IT...
What is Service?
Creating value is service. You can create value by doing something useful for – say customer. An example is a lawn mowing service. If you...
Introducing Functions and Processes in ITIL
Another area of ITIL where people generally get confused. Functions and processes. Functions perform specialized tasks. That is it. This is all that a function...
A Very Brief Introduction of ITIL V3 Lifecycle Phases
ITIL V3 comes compartmentalized as five phases, each phase is a book, 5 books in total. Service strategy is the first phase of ITIL V3....