Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 2
In the last edition on this topic, we looked at two main aspects that ITIL can bring to the table for organizations. It not only...
Tag : ITIL
Comprehensive List of ITIL 2011 Abbreviations
ITIL is filled with abbreviations at each and every juncture. In fact, ITIL itself is one – Information Technology Infrastructure Library. It can be quite...
Different Roles in ITIL Service Desk Management
Theoretically, in ITIL, there are two roles in the service desk. The first one is for accountability – service desk manager and then the person...
Understanding Key Performance Indicators (KPI)
Key Performance Indicators, popularly abbreviated as KPI is a key component to measure success in all fields. Simply put, they define the measure and the trends that...
Introduction to Service Desk
I believe that if you get the service desk structure and implementation right, half your job is done. Service desk is the most important unit...
Why must Organizations Implement ITIL? (Benefits of ITIL) – Part 1
Implementing ITIL is not inexpensive. It takes plenty of effort and costs escalate depending on the complexity of the processes. The implementation calls for workforce...
ITIL 2011 : Strategy Management for IT Services
One of the new processes that is formally added in ITIL 2011 is the Strategy Management for IT Services (SMITS). In effect, this process had always existed, but not...
ITIL 2011 Changes (Compared to ITIL V3)
ITIL 2011 contains 5 phases – service strategy, service design, service transition, service support and continual service improvement. Twenty five processes make the new ITIL...