PMP Exam Sample Question

PMP Exam Sample Question

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Question

You are managing a PLC design project. If you deliver on time, your company will make a large profit. Any delay will significantly impact the project’s margins. Suddenly, two senior team members approach you with a conflict. You know that according to the PMBOK Guide project team members are initially responsible for the resolution of their conflicts. In fact, this was incorporated as one of your agreed team ground rules.
How will you react to this situation?

A.) You will tell them to resolve the conflict themselves

B.) You will accept the idea of the senior most team member

C.) You will try to help resolve the conflict

D.) You will approach your sponsor for help

 

Question provided by The PM Exam Simulator: www.pm-exam-simulator.com

Answer & Explanation

Correct Answer: C)

The scenario describes the two people approaching you as “”senior team members””. We can therefore safely assume that they are senior enough to try to resolve the conflict themselves before approaching you. Therefore, they are now turning to you for help.

By saying “”Suddenly, two senior team members approach you…”” we tried to trick you into believing that they hadn’t already tried working it out themselves. But of course, when someone approaches you, it is always “”suddenly”” from your perspective, even though the other side may have gone through a long preamble before “”suddenly”” reaching out to you.

Also, while the PMBOK Guide mentions that team members are initially responsible for the resolution of their conflicts, it does not say that if they approach you for help that you send them back. It’s your responsibility as the project manager to help resolve team issues if they are unable to resolve them on their own.

Reference: PMBOK Guide 5th Edition, page 283

Disclaimer and Copyright Statement

PMI, PMP, CAPM, PgMP, PMI-ACP, PMI-SP, PMI-RMP and PMBOK are trademarks of the Project Management Institute, Inc. PMI has not endorsed and did not participate in the development of this publication. PMI does not sponsor this publication and makes no warranty, guarantee or representation, expressed or implied as to the accuracy or content. Every attempt has been made by OSP International LLC to ensure that the information presented in this publication is accurate and can serve as preparation for the PMP certification exam. However, OSP International LLC accepts no legal responsibility for the content herein. This document should be used only as a reference and not as a replacement for officially published material. Using the information from this document does not guarantee that the reader will pass the PMP certification exam. No such guarantees or warranties are implied or expressed by OSP International LLC.

About the author

Abhinav Kaiser is an author and a management consultant. He has authored Become ITIL Foundation Certified in 7 Days and Workshop in a Box: Communication for IT Professionals. He works as a consulting manager for a top consulting firm. He advises businesses, organizations and enterprises in the areas of DevOps, IT service management and agile project management frameworks. Social Media : Facebook | LinkedIn | Twitter | Google Plus

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