Software development organizations that have implemented ITIL or one of its variants often ask me how the framework will be phased out as we start implementing DevOps processes. A few organizations have started taking steps to do away with ITIL… Continue Reading
Many modern soothsayers predicted that ITIL will cease to exist when DevOps pace picks up. Well, DevOps has picked up rapidly in the last couple of years, and there is no talk of ITIL giving way to something else in… Continue Reading
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes to it. Configuration items… Continue Reading
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it comes to management terminologies, it is better to understand the differences between… Continue Reading
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. In this article, I will explain SIAM with a different spin to… Continue Reading
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its implementation. In the third set of the incident management lifecycle series, I… Continue Reading
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in the form of incident management process development and implementation, you can certainly… Continue Reading
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document. This is good, but there… Continue Reading