I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it comes to management terminologies, it is better...
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. In this article, I will explain SIAM...
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its implementation.
In the third set of the incident...
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in the form of incident management process development...
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed all of it in a process document....
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge the asset database (ADB) and the configuration...
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the word that I am using with ITIL...
In a market research commissioned by HP to feel the pulse of IT professionals regarding the challenges faced with using and implementing CMDB and the level of implementation has thrown some interesting numbers.
Around 100 IT...
