Understanding ITIL V4 Foundation Exam Pattern

ITSM and ITIL

by Abhinav Kaiser - March 17, 2019March 17, 20192

The ITIL V4 Foundation certification was launched late last month and not many things have changed from an exam perspective, from the format front. In this post, you will understand the type of questions you might expect on the ITIL V4 Foundation certification exam. Exam Format As in ITIL V3 Foundation exam, the

ITIL V4 Updates

ITSM and ITIL

by Abhinav Kaiser - February 20, 2019February 20, 20190

ITIL V4 is here and I am not going to be diplomatic, it is going to be crazy. The changes that it rings in will be put to test, especially now that the ITIL has matured over the years and the number of ITIL practitioners, implementers and designers have groomed. No

ITIL V4 Certification Scheme, and Transitioning from ITIL V3 Certifications

ITSM and ITIL

by Abhinav Kaiser - January 15, 2019January 15, 20192

The ITIL V4 certification scheme has changed from the ITIL V3 structure. As expected, the number of certifications one can take up has gone up. The current ITIL V4 certification scheme released by Axelos looks as below. ITIL V4 Certification Scheme The ITIL V4 certification scheme looks similar to the ITIL V3 certification

ITIL V4 is Coming

ITSM and ITIL

by Abhinav Kaiser - January 9, 2019January 9, 20192

For more than a year, the news coming in thick and fast was a new version of ITIL, numbered V4 is on its way. After a long wait, we now know that it is coming out this year, and speculations are rife that it may be before March 2019. The last

How does DevOps Transform ITIL Configuration Management?

by Abhinav Kaiser - December 22, 2018December 22, 20180

The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management process is steady and can readily provide value to organizations. If we add DevOps to the mix, the configuration management as we know it from the

Why are DevOps and ITIL not on Opposing Sides

by Abhinav Kaiser - November 19, 2018December 11, 20180

Software development organizations that have implemented ITIL or one of its variants often ask me how the framework will be phased out as we start implementing DevOps processes. A few organizations have started taking steps to do away with ITIL framework without due diligence from a DevOps perspective. In the case

Reinventing ITIL in the Age of DevOps

by Abhinav Kaiser - October 2, 2018December 11, 20180

Many modern soothsayers predicted that ITIL will cease to exist when DevOps pace picks up. Well, DevOps has picked up rapidly in the last couple of years, and there is no talk of ITIL giving way to something else in the dawn of DevOps. In fact, I consult with clients

Difference between Assets and Configuration Items – Post 2 of 2

ITSM and ITIL

by Abhinav Kaiser - September 18, 2017December 10, 20180

In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes to it. Configuration items and assets carry different priorities in terms of their worth for