The ITIL V4 certification scheme has changed from the ITIL V3 structure. As expected, the number of certifications one can take up has gone up. The current ITIL V4 certification scheme released by Axelos looks as below. The ITIL V4… Continue Reading
For more than a year, the news coming in thick and fast was a new version of ITIL, numbered V4 is on its way. After a long wait, we now know that it is coming out this year, and speculations… Continue Reading
The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management process is steady and can readily provide value to organizations. If we add DevOps to… Continue Reading
Software development organizations that have implemented ITIL or one of its variants often ask me how the framework will be phased out as we start implementing DevOps processes. A few organizations have started taking steps to do away with ITIL… Continue Reading
Many modern soothsayers predicted that ITIL will cease to exist when DevOps pace picks up. Well, DevOps has picked up rapidly in the last couple of years, and there is no talk of ITIL giving way to something else in… Continue Reading
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes to it. Configuration items… Continue Reading
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it comes to management terminologies, it is better to understand the differences between… Continue Reading
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. In this article, I will explain SIAM with a different spin to… Continue Reading