ITSM and ITIL

ITSM and ITIL

ITSM and ITIL

Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in terms of the ...
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ITSM and ITIL

I have included several exercises throughout my book Become ITIL Foundation Certified in 7 Days. However, the answers to these exercises are not in the book, but are ...
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ITSM and ITIL

I had given you a heads-up three months back that my book Become ITIL Foundation Certified in 7 Days has entered into production stages. I am now happy ...
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DevOps ITSM and ITIL

Today, there is a need for collaboration. You tend to bring diverse worlds together, in hope that the synergies will help in the expansion revolution. What about the marriage ...
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ITSM and ITIL

The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation Certified in 7 ...
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ITSM and ITIL

Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to implement it. But ...
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ITSM and ITIL

ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI) lifecycle phases stretches ...
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Communication ITSM and ITIL

Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations – communication. They ...
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visitor analysis