ITSM and ITIL

ITSM and ITIL

ITSM and ITIL

By Abhinav Kaiser
September 18, 2017
In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist ...
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ITSM and ITIL

By Abhinav Kaiser
September 4, 2017
I often find myself talking to customers, peers, and suppliers who use the terms assets and configuration items interchangeably. They say that ignorance is bliss, but when it ...
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ITSM and ITIL

By Abhinav Kaiser
August 24, 2017
Buzz words garner a lot of publicity in a short duration of time. SIAM is one of the chief words that is making a lot of noise around. ...
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ITSM and ITIL

By Abhinav Kaiser
August 7, 2017
Incident logging is a somewhat straightforward activity. However, it is important to note that no matter how simple it may sound, organizations tend to go wrong in its ...
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ITSM and ITIL

By Abhinav Kaiser
June 17, 2017
Most ITSM consultants prefer to start off the blocks with the design and implementation of the incident management process. Also, by hanging onto the low hanging fruits in ...
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ITSM and ITIL

By Abhinav Kaiser
June 5, 2017
Process development and implementation is a skill that is best learnt through experience and maturity. Organizations implementing ITIL processes normally develop workflows, define activities, identify roles and embed ...
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ITSM and ITIL

By Abhinav Kaiser
April 26, 2017
I got a proposition from one of my customers. They wanted to have a single database containing asset and configuration details. In other words, they wanted to merge ...
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Communication DevOps ITSM and ITIL

By Abhinav Kaiser
March 22, 2017
In ITIL, you have probably heard of Continual Service Improvement, and in DevOps, there are processes such as Continuous Integration and Continuous Delivery. If you notice closely, the ...
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