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Understanding ITIL V4 Foundation Exam Pattern

The ITIL V4 Foundation certification was launched late last month and not many things have changed from an exam perspective, from the format front. In this post, you will understand the type of questions you might expect on the ITIL V4 Foundation certification exam. Exam Format As in ITIL V3 Foundation exam, the

ITIL V4 Updates

ITIL V4 is here and I am not going to be diplomatic, it is going to be crazy. The changes that it rings in will be put to test, especially now that the ITIL has matured over the years and the number of ITIL practitioners, implementers and designers have groomed. No

How does DevOps Transform ITIL Configuration Management?

The ITIL Configuration Management is a mature process. It has transformed, improved and has been fine tuned over the years. The ITIL 2011 configuration management process is steady and can readily provide value to organizations. If we add DevOps to the mix, the configuration management as we know it from the

Difference between Assets and Configuration Items – Post 2 of 2

In the first post in this series, I gave the basic differences between assets and configuration items. In this concluding piece, I will provide the differences that exist when there is a need to govern changes to it. Configuration items and assets carry different priorities in terms of their worth for

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