Become ITIL Foundation Certified in 7 Days Enters Production
The journey started in August 2015, and it has finally taken me more than a year to bring a decent shape to Become ITIL Foundation...
Category : ITSM and ITIL
What can Trigger Continual Service Improvement?
Continual service improvement is a must for IT services to continue to exist and be relevant. We all agree its importance and the need to...
Continual Service Improvement: Is the 7-Step Improvement Process Practical?
ITIL framework has provisioned a complete set of activities for improving services across all the phases of ITIL service lifecycle. The continual service improvement (CSI)...
Importance of Communication in IT Service Operations
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations...
How do Standard Changes Create Value?
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...
Criteria for Standard Changes
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...
A Brief Introduction to ITIL Change Management
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce...
Everything You Need to Know about Business Services and Technical Services
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we...