Composition of Change Advisory Board (CAB)
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...
Category : ITSM and ITIL
What is a Change Advisory Board (CAB)?
ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the...
Want to Create Value? Start Automating in ITIL Implementations
Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,...
The Secret about Developing ITIL Processes
I have been in the ITIL field for over twelve years, and most of my service management life, I have been involved in either improvement...
Role of an IT Change Manager – Resources for Interviews / Switching Roles
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part...
Importance of Defining Services in ITIL Implementation
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation....
Finalized Book Contract on ITIL Foundation
Abhinav Kaiser has finalized a contract to write a book on ITIL Foundation. It will contain plenty of non-IT examples to help readers with the...
[ITIL] Change Management as a Service
Change Management is a governance process in ITIL. In this article, Abhinav Kaiser explores how it can be transformed into a service that can add...