Change management is a crucial governance ITIL process that sits as the gatekeeper for all changes going into services. This process needs careful consideration in...
Service providers often goof up with their management of IT service operations, thanks to their negligence towards the soft skill that makes or breaks operations...
As discussed in the change management introduction post, standard changes are low on risk and impact meter. They are routine changes which have been implemented...
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we...
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...