Criteria for Standard Changes
Changes that are rate low on risk and low impact are categorized as standard changes. Examples include database re-indexing, minor patch upgrades, and blacklisting of...
Tag : ITIL v3
A Brief Introduction to ITIL Change Management
Change management is a governance process in ITIL and it exists to ensure that only the beneficial changes are allowed to go in, and reduce...
Everything You Need to Know about Business Services and Technical Services
In service management context, the words business services and technical services are used extensively. In most cases, it is used interchangeably. In this post, we...
Composition of Change Advisory Board (CAB)
A Change advisory board (CAB) in principle exists to support the change manager in making decisions, in terms of approving or rejecting proposed changes, and...
What is a Change Advisory Board (CAB)?
ITIL CAB comes in various forms. Implementation of CABs must be based on the objectives of the CAB, and to ensure that it supports the...
Want to Create Value? Start Automating in ITIL Implementations
Automation is the path forward in the workspace. People are expensive and often unreliable. But, there are a number of activities, which involves wisdom, circumspection,...
Role of an IT Change Manager – Resources for Interviews / Switching Roles
Change management is a governing process in ITIL, and one of the most important processes in the service lifecycle. The process comes as a part...
Importance of Defining Services in ITIL Implementation
This post by Abhinav Kaiser gives you an insight on how to start defining a service catalog which provides a solid base for ITIL implementation....