ITIL is filled with abbreviations at each and every juncture. In fact, ITIL itself is one – Information Technology Infrastructure Library. It can be quite confusing for first timers and those who haven’t worked in the environment for long. In fact, those of us who work in such environments use ITIL abbreviations with ease and don’t think about the opposite person such as the customer whether he is aware of the terminologies.
Here is a comprehensive list of ITIL abbreviations and its expanded forms. Let me know if I have missed out any.
Abbreviation |
Expansion |
| AM | availability management |
| AMIS | availability management information system |
| BCM | business continuity management |
| BCP | business continuity plan |
| BIA | business impact analysis |
| BRM | business relationship manager |
| CAB | change advisory board |
| CFO | chief financial officer |
| CI | configuration item |
| CIO | chief information officer |
| CMDB | configuration management database |
| CMIS | capacity management information system |
| CMS | configuration management system |
| CSF | critical success factor |
| CSI | continual service improvement |
| CSIP | continual service improvement plan |
| DML | definitive media library |
| DIKW | data-information-knowledge-wisdom |
| ECAB | emergency change advisory board |
| ISM | information security management |
| ISMS | information security management system |
| ITSCM | IT service continuity management |
| ISO | International Organization for Standardization |
| ISP | information security policy |
| IT | information technology |
| ITSCM | IT service continuity management |
| ITSM | IT service management |
| KEDB | known error database |
| KPI | key performance indicator |
| MTBF | mean time between failures |
| MTRS | mean time to restore service |
| OGC | Office of Government Commerce |
| OLA | operational level agreement |
| PBA | pattern of business activity |
| RACI | responsible, accountable, consulted and informed |
| RFC | request for change |
| ROI | return on investment |
| SACM | service asset and configuration management |
| SCMIS | supplier and contract management information system |
| SDP | service design package |
| SFIA | Skills Framework for the Information Age |
| SIP | service improvement plan |
| SKMS | service knowledge management system |
| SLA | service level agreement |
| SLAM | service level agreement monitoring (chart) |
| SLM | service level management |
| SLR | service level requirement |
| SMART | specific, measurable, achievable, relevant and time-bound |
| SOP | standard operating procedures |
| SPM | service portfolio management |
| TCO | total cost of ownership |
| TSO | The Stationery Office |
| UC | underpinning contract |
| VBF | vital business function |
| VIP | very important person |
4 comments
Hi Abhinav, it was always a great treat in reading your technical blogs related to ITIL. Need some information on 1) lifecycle of an incident 2) life cycle of a problem
It would be great if it could be explained in a diagram form. Thanks in advance
Regards,
Suresh Gopalan
+91-784-219-7807
I have started writing about the incident lifecycle. Once that is done, I will pick up problem. Thanks for the article ideas!
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